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送奶员常见问题
续订下单支付后找不到订单？
续订下单支付后找不到订单？
1.续订下单支付成功后，需等订单在鲜驿站确认履约后，在鲜骑士查询客户的履约账户，履约计划是否有新增商品和数量
2.续订下单的订单，若在当天确认履约，可在鲜骑士的客户列表筛选新订单的客户，查看客户新增的商品和数量
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上一个
配送单/路单的上午下午错误？
下一个
配送单或路单少奶？
最近修改: 2023-07-06
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常见问题
用户申请售后影响哪些履约场景？
常见EXCEL函数使用
企微对接鲜活go
标签分类管理
标签管理
消息触达
奶站退改换停场景
奶站如何操作确认履约？
如何更换配送商品？
如何修改履约规律？
用户想暂停配送，如何操作？
如何更改配送地址？
如何退订后付款订单商品？
如何修改后付款订单配送规律？
如何更换后付款订单配送商品？
如何更改后付款订单配送地址？
如何停订后付款订单日计划？
奶站要货配送场景
如何进行要货？
如何确认配送及处理配送异常？
如何查看未来的配送数据？
如何更新或补充生成配送单？（白杨）开发后补充
如何处理分奶表上一个产品出现多次？
奶站新建单据场景
如何使用账户的零钱？
奶站端如何创建单据？
C端用户常见问题
如何在小程序查看配送信息？
如何发起售后？
如何申请售后？
售后成功没收到退款怎么办？
下单展示不在销售区域？
小优分销单如何区分新老客？
征订员如何使用小优进行征订？
迁移期间1.0小程序配送日历问题
迁移期间如何申请退款
奶站运营分析问题
临期履约单如何进行续订提醒？
如何查询新客订单？
如何分析用户的喝奶情况？
奶站收款结算的场景
后付款账款如何结算？
奶站如何核对配送数量？
奶站如何查看待配送数量/待配送结算
送奶员常见问题
账号登陆不上怎么办？
怎么使用APP代替路单送奶？
如何查询客户待配情况？
配送单/路单的上午下午错误？
续订下单支付后找不到订单？
配送单或路单少奶？
帆软BI基本操作
帆软BI介绍
FineBI界面介绍
帆软BI基础操作
数字化门店
如何设置门店权限？
如何在 鲜掌柜/鲜活+ 管理门店商品/订单？
1. 如何创建门店？
如何确定所属奶站？
2. 如何在【鲜活Go】首页可见附近门店？（采用新组建，可作废）
3. 如何创建商品？
3.1 【鲜掌柜】创建商品基础信息
3.2【鲜活+】创建鲜活Go的商品信息
4. 如何让商品在【鲜活Go】的门店首页可见？
5. 如何查看订单？
5.1 【鲜活+】查看订单
5.2 【鲜掌柜】查看订单
6. POS如何核销订单？
7. 如何发起退款？
7.1【鲜活+】发起退款
7.2【鲜掌柜】发起退款
7.3【POS门店】发起退款
8. 如何审核退款？
8.1【鲜活+】审核退款
8.2【鲜掌柜】审核退款
8.2.1 一级审核：审核是否退款
8.2.2 二级审核：审核退款金额
鲜活Go 小程序_门店
1. 如何查看附近门店？
2. 如何购买“门店-零购”商品
3. 如何核销门店订单？
4. 如何申请退款？
营销活动
优惠券
如何创建优惠券？
如何领取/使用优惠券
POS系统
如何设置超卖（无库存仍可下单）-已对接POS系统
POS总订单列表
自助结算报表
如何查看公司/平台/奶站待配送结算
自助报表导出/财务结算报表/订户结算报表
春节不停送
地址转移（华西）
不停送活动报名（白帝/双峰/双喜/雪兰/琴牌）
活动专区（各公司可自由配置）
春节大礼包（各公司可自由配置）
历史操作文档
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